Play Responsibly, Stay in Control

Where to Find Free, Confidential Help

The first and hardest step is telling one person you trust – a friend, partner or doctor. After that, free confidential support is available from organisations that work worldwide. Search online for Gamblers Anonymous, GamCare or Gambling Therapy by name. No helpline numbers or web addresses are listed here because a wrong one could send you nowhere. A doctor or a licensed counsellor can also help you explore your relationship with gambling. They will not judge you. No organisation can promise a specific outcome, but speaking to someone trained in this area is a proven way to start making changes.

Take a Break When You Need It

A cooling-off period pauses your account for a day, a week or a month. You pick the length, and the lobby locks your access until that time ends. Self-exclusion is a longer step – you close your account for a fixed term, often six months or a year, and it cannot be lifted early under any circumstances. To start a cooling-off or self-exclusion, send a written request to support. They will confirm the date your access ends and the date it can reopen. Keep a copy of that confirmation for your records.

Protecting Minors on Shared Devices

This site is for players aged 18 and over only. If you share a computer or phone with someone under 18, filtering software can block access to gambling websites. Programs like Net Nanny or Qustodio let you set a password that prevents the browser from loading the lobby or any similar platform. You can also enable parental controls on your device’s operating system or through your internet provider. Check the settings menu on your phone or computer – look for ‘restrictions’ or ‘content filtering’. These tools are free or low-cost and take only a few minutes to set up.

Set Your Own Spending Limits

You can set daily, weekly or monthly deposit limits in the lobby under Account > Limits. Loss limits and session time limits work the same way – choose a ringgit amount or a time block that fits your budget. A tighter limit takes effect immediately; a looser one only after a 24-hour cooling-off period. To ask for a limit, click the Limit button next to any deposit method or contact support. Limits apply across all games, including live casino and slots. You can check your remaining deposit allowance at any time in the same menu.

The Facts About Money and Gambling

Gambling is entertainment, not a way to make money. Every ringgit you deposit should be money you are prepared to lose. Over any long period, the odds favour the operator – that is how any casino stays in business. No system, streak or staking plan changes that mathematical reality. Think of your deposit like the cost of a movie ticket or a night out. Once it is spent, the entertainment is the value you received. If you ever feel you are gambling to win back losses or to make rent, stop and use the tools described on this page.

Do You Recognise Any of These Signs?

Ask yourself honestly: Do you chase losses by betting more to win back money? Have you borrowed from friends, sold belongings or used money meant for bills to play? Do you hide how much time or money you spend – or feel defensive when someone asks about it? Do you play to escape worry, boredom or anger? Do you need larger bets to feel the same excitement? Have you missed work, lost sleep or skipped time with family because of gambling? A single ‘yes’ is worth talking about with someone you trust.

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